Organizational and Leadership Psychology Department
DIAGNOSIS, INTERVENTION, AND EVALUATION IN ORGANIZATIONAL DEVELOPMENT
This course covers organizational intervention from the entry and contracting process, through the assessment and discovery phases, to effective feedback techniques. Among the most critical key initial steps involves building a work relationship with a client, determining the initial scope of work, and establishing key boundaries. A range of diagnostic methodologies including interviews, questionnaires, organizational surveys, observation, organizational records, appreciative inquiry, and large group approaches are covered.